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Our Customer Support has compiled the most useful information you are likely to be looking for.
You can navigate through our online store and add as many products as you wish to purchase. For your information, on all pages of the online shop next to each product there is an “add to cart” icon. To continue shopping, select the product you are looking for from the categories in the main menu, and add it to your cart.
If you are not a member click on the create new account button. Fill in the new member registration form with an active email account.
You can place your order in several ways. Firstly, for the purpose of ordering your products directly, we suggest you go to www.advcosmetics.gr as stocks are running out very quickly.
If you are unable to place your order online, you can:
- Call us at 210 7711615 Monday-Friday from 10.00 to 19.00
- You can send us email us at email@example.com
- Send us your message on our Social Media pages and we will serve you on a first come, first served basis.
The delivery of the products to your place is usually done by courier on the next working day (you will receive an e-mail or SMS informing you about the delivery process). For some remote areas the delivery time may take up to 2-3 working days.
For purchases of 50,00€ and more the shipping is free of charge nationwide. For orders less than 50,00 €, the shipping cost is 4,00 € nationwide.
For international shipments the shipping cost is calculated based on the total weight of your order.
More and more detailed information can be found in Shipping Options.
The return must be made within 14 calendar days from the day of receipt and the return conditions must be met.
Returns must be made by courier company and not by post.
In case of use of the product or alteration of the original packaging, the return will not be accepted.
Refunds will be made within 14 days of the return and receipt of the products by our company. However, there may be a delay beyond 14 days if we do not receive the products or the receipt in time upon return. The refund includes shipping costs.
If the return is not made within 14 calendar days of receipt or if any of the return conditions are not met, ADVCosmetics.gr has the right not to accept the products back and not to proceed with a replacement.
More and more detailed information can be found in our Return Policy.
The ADV Cosmetics team is at your side for anything you need.
Contact us daily in 4 different ways:
By filling in your details and request in the contact form found here.
By sending an email to firstname.lastname@example.org
By calling us at +30 210 7711615, Monday to Friday 10:00 am – 19:00 pm.
You can choose one of the following payment methods
- VISA & MASTERCARD
By charging your credit, debit or prepaid Visa, MasterCard, Maestro, American Express and Diners card.
All you need is your email address and password. No need to enter your card details for each payment.
- WIRE TRANSFER
By transferring the order amount to one of the following banks in Greece. Payments are made to “ADV COSMETICS IKE”, followed by the bank account IBAN.
1.EUROBANK EFG: GR24 0260 2070 0006 0020 1289 918
2.PIRAEUS BANK: GR32 0171 0080 0060 0814 3060 597
3.ALPHA BANK: GR74 0140 1700 1700 0233 0000 322
4.NATIONAL BANK: GR88 0110 1690 0000 1690 0140 522
By submitting your review to www.advcosmetics.gr, you agree that:
- The content of your review is authored by you and is your personal opinion and does not infringe on the intellectual property of any third party, nor does it have any illegal content.
- The content of your review does not contain abusive or defamatory comments, insults to other members or to www.advcosmetics.gr and ADV COSMETICS SINGLE MEMBER PRIVATE COMPANY as well as third party reviews.
- Your texts must be exclusively about the product of the evaluation, and must not constitute a deliberate defamation of the product for personal or professional gain. You must also have actually used the product before writing your comments, and you must have your own opinion about the product and not the rumours or comments of others. The company reserves the right to verify this using the information available to it.
- In your review there should be no email addresses, personal details of third parties, customers or competitors, as well as telephone numbers, links from other shops, which are not related to the product of the review.
- You are prohibited from republishing the same reviews on repeat products or from other websites.
- By writing a review on www.advcosmetics.gr, you accept that the responsibility for the content lies solely with the author of the review and not with www.advcosmetics.gr and ADV COSMETICS SINGLE MEMBER PRIVATE COMPANY.
- By filling in your email address along with a product review, you accept that ADV COSMETICS SINGLE MEMBER PRIVATE COMPANY has the right to use it to contact you, especially if you are not satisfied.
- For each review submitted, you grant to www.advcosmetics.gr and ADV COSMETICS SINGLE MEMBER PRIVATE COMPANY an exclusive, royalty-free, perpetual, transferable, irrevocable, and fully assignable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform the submitted material throughout the world in any medium, whether now known or not, or invented in the future, for any purpose; and (b) use of your name and the number of reviews you have made at the time of submitting the comment/review.
- Please do not use Greeklish characters to make your review easy to read and understand.
To see your presentation uploaded to www.advcosmetics.gr, we advise you to follow the rules below:
- You must have used the product before making any comment.
- You should focus mainly on the features of the product and not on its pricing or advertising.